A hotel is no longer just a series of rooms to house road weary travelers. Modern hotels and resorts are as much destinations as the locales that they are situated in. With amenities ranging from high-end concept restaurants, to rejuvenating spas, to recreational activities, hotels are focused on providing more than just a bed but a comprehensive guest experience. This all-encompassing guest experience embodies the brand entity for each property. But how are guests expected to know about all the features offered by your property? Only a small number of guests take the time to research all of the services offered by a property. The majority of guests discover the services available upon arriving on site, usually through a brief conversation during check-in or from the information book located in every room. Neither of these ways can be considered comprehensive or truly capture the unique value of these services. These additional services must be showcased in a way that is both engaging and informative for guests and truly reflects the quality of these services and the unique brand of the hotel itself.

• Establish and build upon the brand equity of the property
• Educate and Encourage guests to utilize property amenities and services
• Maximize the spend and profit of every guest’s stay
• Provide an experience and ambiance that makes guests want to return

With Oswego Creative’s Resort TV, hotels have the ability to maximize their brand while showcasing all of the distinctive services and amenities they provide through engaging and entertaining video programming delivered directly to each and every guest via the in-room channel. Resort TV takes a property’s unique brand and develops a custom in-room channel focusing on the distinctive aspect of the hotel.  Rather than hoping that guests stumble upon what your property has to offer, Resort TV brings these features to life providing an enticing taste of what you have to offer and leaves them wanting more. Available 24 hours a day, your Resort TV in-room channel informs while it entertains, encouraging guests to make full use of all that your property offers during their stay and helps ensure that this stay will not be their last. 

• Showcase the unique property brand
• Generate interest and use of all hotel amenities and services
• Enhance the guest experience while increasing per guest revenue
• Repurpose video content for other marketing and promotional executions

Oswego Creative’s Resort TV production team captures the spirit of your property in a focused in-room channel that truly makes the property come to life. Resort TV provides your organization with a team of video marketing professionals dedicated to making sure your channel exemplifies the unique people, features and services of your property. With Resort TV you not only get a high definition content channel, but you also get:

• Dedicated production staff to guide you through the development process
• Seasoned script writers to translate a property’s story to the video medium
• Professional video team to capture all facets of the property and surrounding area
• Instruction of organizational talent or ability to tap into Oswego Creative’s pool of on-camera and voice over talent.

 “Oswego Creative has been a trusted marketing partner with the Sonnenalp Resort of Vail for more than 20 years now, even doing work for our sister property in Bavaria.  As a Leading Small Hotel of the World, and one of the Top 500 Properties in the World by Conde Nast, we are meticulous about the image we project in a very competitive travel industry.  The team at Oswego never disappoints when we take our story to the outside world, and I can tell you our in room ‘Sonnenalp TV’ and ‘Sonnenalp Golf’ channels are unlike anything you will see anywhere else in the world.”

Johannes Faessler, Owner, Sonnenalp Resort of Vail